‍Privacy & Cookie Policy – Warehouse Hotel B.V. (Maison Glamsterdam & The Cave)

Warehouse Hotel B.V.
Trading as Maison Glamsterdam and The Cave
Operating address: Papaverweg 29-F, 1032 KE Amsterdam
Registered in the Netherlands | KvK 67965032
Statutory office: Amsterdam
Email: hello@thewarehousegroup.nl | Phone: +31 (0)6 83 25 20 31
Last updated: October 2025

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1. Introduction & Scope

This Privacy & Cookie Policy explains how Warehouse Hotel B.V. ('we', 'our', or 'us') collects, uses, and protects personal data related to our services, including bookings, communications, and website use. By using our services or booking a stay, you agree to this policy.

2. Who We Are

Warehouse Hotel B.V., trading as Maison Glamsterdam and The Cave, operates group accommodations in Amsterdam. We act as the data controller for the processing of your personal data in compliance with the EU General Data Protection Regulation (GDPR).

3. Personal Data We Collect

We collect and process the following categories of personal data:
- Name, address, and contact details (email, phone number)
- Booking details (dates, group size, preferences)
- Payment information (via RoomRaccoon or third-party payment providers)
- Identification data, if required by law (e.g., passport number for registration)
- Communication records and correspondence
- Technical data such as IP address, browser type, and device information when visiting our website

4. How We Collect Your Data

We collect personal data in the following ways:
- When you make a booking directly via our website or through our partner platform RoomRaccoon
- When you contact us by email, phone, or social media
- When you subscribe to our newsletter or respond to promotional campaigns
- Automatically through cookies and analytics tools (see section 9)

Dutch: Wij verzamelen persoonsgegevens via boekingen, communicatie met gasten en analytische cookies die het gebruik van onze website meten.

5. How We Use Your Data

We process your personal data for the following purposes:
- Managing bookings and payments
- Communicating with guests before, during, and after their stay
- Fulfilling legal obligations (e.g., local tax and registration requirements)
- Improving our services, marketing, and website functionality
- Ensuring safety, security, and compliance with our Terms & Conditions

We may also use anonymized data for statistical analysis and service improvement.

6. Legal Grounds for Processing

We process personal data on one or more of the following legal bases:
- Performance of a contract (for bookings and services)
- Compliance with legal obligations (such as tax or identification requirements)
- Legitimate interests (service improvement, fraud prevention)
- Consent (for marketing communications or optional cookies)

Dutch: Wij verwerken persoonsgegevens op basis van uitvoering van een overeenkomst, wettelijke verplichting, gerechtvaardigd belang of toestemming.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described above or as required by law:
- Booking and payment data: 7 years (for tax compliance)
- Guest correspondence: up to 2 years after the last contact
- Marketing and newsletter subscriptions: until you unsubscribe

Dutch: Gegevens worden niet langer bewaard dan noodzakelijk, conform de AVG en fiscale bewaarplicht (7 jaar voor financiële gegevens).

8. Sharing of Data

We share personal data only when necessary and with trusted partners:
- **RoomRaccoon** (our booking and property management system)
- Payment processors (for secure transaction handling)
- External IT or hosting providers (for website and email services)
- Legal authorities, if required by law

We do not sell, rent, or trade your personal data. All processors act under data processing agreements (DPAs) that comply with GDPR.

9. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyze website traffic.

Types of cookies we use:
- **Functional cookies:** essential for website functionality (e.g., bookings, logins)
- **Analytical cookies:** via Google Analytics, to understand visitor behavior (anonymous tracking)
- **Marketing cookies:** used only with your consent for personalized offers or ads.

You can manage your cookie preferences or disable cookies via your browser settings.

Dutch: Wij gebruiken functionele en analytische cookies (Google Analytics). Marketingcookies worden alleen geplaatst na toestemming van de gebruiker.

10. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no data transmission over the internet can be guaranteed to be completely secure.

11. Your Rights

Under the GDPR, you have the right to:
- Access, correct, or delete your personal data
- Restrict or object to certain processing activities
- Withdraw consent (for marketing or cookies)
- Receive a copy of your data (data portability)

To exercise your rights, contact us at hello@thewarehousegroup.nl. We may request verification of your identity before processing your request.

Dutch: U heeft recht op inzage, correctie, verwijdering en dataportabiliteit conform de AVG. Neem contact op via hello@thewarehousegroup.nl.

12. Use of Services by Minors

Our services are not directed to individuals under 16 years old. Guests under 18 may only stay under the supervision of adults.

13. Updates to This Policy

We may update this Privacy & Cookie Policy periodically. The latest version is always available on our website. Your continued use of our services after updates constitutes acceptance of the revised policy.

14. Contact Information

For questions, concerns, or complaints regarding this Privacy & Cookie Policy, please contact:

Warehouse Hotel B.V.
Email: hello@thewarehousegroup.nl
Operating address: Papaverweg 29-F, 1032 KE Amsterdam

Dutch: Voor vragen of verzoeken over uw persoonsgegevens kunt u contact opnemen via hello@thewarehousegroup.nl.